01. Acceptance of Terms
Welcome to Surecomagency ("we," "our," "us," or "Agency"). These Terms & Conditions ("Terms") constitute a legally binding agreement between Surecomagency and the client, visitor, or user ("Client," "you," or "your") regarding your access to and use of our website (www.surecomagency.com), consultations, e-commerce solutions, and digital advertising services.
By browsing this website, submitting an inquiry, scheduling a consultation, or onboarding as a paying client, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must refrain from using our services.
02. Scope of Agency Services
Surecomagency specializes in performance marketing, digital advertising, and e-commerce development. Our services include, but are not limited to:
- Paid Advertising Management: Campaign architecture, setup, management, and optimization across Meta (Facebook & Instagram), Google Ads, TikTok Ads, and LinkedIn Ads.
- Performance Marketing & CRO: Funnel building, creative testing, conversion rate optimization, and tracking setup.
- E-commerce & Dropshipping Solutions: Store setup on Shopify/WooCommerce, product research consulting, supplier integration, and catalog optimization.
- AI Automation & CRM Integration: Lead workflows, chatbot deployment, automated customer communication, and CRM management (HubSpot, Zoho, GoHighLevel).
- Creative Design & Web Development: Ad creatives, banner design, website UI/UX, and custom landing page development.
- Digital Marketing Training & Mentorship: One-on-one and cohort-based training for e-commerce entrepreneurs.
The specific scope, deliverables, timelines, and pricing for any client project are defined in the individual Service Agreement or Invoice mutually agreed upon prior to project commencement.
03. Client Responsibilities
To enable the Agency to perform the requested services efficiently, the Client agrees to:
- Provide accurate, truthful, and lawful information about their business, products, and target market.
- Grant necessary permissions, partner access, or administrator rights to relevant ad managers (Meta Business Manager, Google Ads Account, Google Analytics, Shopify store, etc.).
- Ensure that all products, services, landing pages, and creative assets comply with the advertising policies of third-party ad networks (e.g., Meta Advertising Standards, Google Ads Policies).
- Review and provide timely approvals for creatives, copy, and campaigns within agreed turnaround times.
04. Ad Spend & Platform Budgets
Important Note on Advertising Spend: Agency service fees are strictly separate from advertising spend. Advertising budgets are paid directly by the Client to advertising networks (Meta, Google, TikTok, LinkedIn).
- The Client must attach their own valid payment method (credit card, debit card, or billing account) directly inside their respective advertising accounts.
- Surecomagency is not responsible for ad account suspensions, payment failures, bank declines, or taxes (such as GST or equalization levy) levied by advertising networks.
- Ad budgets are determined and authorized by the Client prior to live campaign execution.
05. Invoicing & Payment Terms
Our payment terms are structured as follows:
- Retainer & Service Fees: Monthly management fees and retainer charges are billed in advance before the start of each service cycle.
- Project-Based Work: For website design, store development, or custom setups, an advance deposit (usually 50%) is required before work begins, with the remaining balance due upon milestone completion or handover.
- Refund Policy: Agency fees compensate for specialist labor, strategic consultation, research, and creative time invested. Consequently, service management fees, consultation charges, and training course fees are non-refundable once work has commenced.
- Late Payments: If an invoice remains unpaid for more than 7 business days past the due date, Surecomagency reserves the right to pause active campaigns, suspend ongoing deliverables, and withhold project assets until all outstanding amounts are settled.
06. Performance & ROAS Disclaimer
While Surecomagency has successfully managed over ₹1.4 Crore+ in advertising spend and employs industry-leading data-driven strategies, digital marketing outcomes depend heavily on factors outside our unilateral control, including:
- Market conditions, seasonality, product pricing, and consumer demand.
- Third-party ad algorithm changes (Meta, Google, TikTok auctions).
- Client website server speed, product quality, inventory availability, and customer service delivery.
Disclaimer: Past performance does not guarantee future results. Surecomagency does not guarantee specific sales revenue, exact return on ad spend (ROAS), or lead volumes, as such guarantees are inherently deceptive in dynamic advertising auctions.
07. Intellectual Property Rights
- Client Materials: The Client retains all ownership rights to their pre-existing trademarks, logos, brand assets, and proprietary product information.
- Agency Deliverables: Upon full receipt of agreed payments, the final customized creatives, ad copy, and landing pages developed specifically for the Client become the Client's property.
- Portfolio & Case Study Rights: Unless explicitly restricted by an executed Non-Disclosure Agreement (NDA), Surecomagency reserves the right to showcase campaign metrics (ROAS, spend numbers, growth percentages) and deliverables in our portfolio, case studies, and marketing collateral as proof of work.
08. Confidentiality & Data Privacy
Both parties agree to treat all non-public business information, customer datasets, revenue figures, marketing plans, and trade secrets shared during the collaboration as strictly confidential. Neither party will disclose such information to third parties without prior written consent, except where required by law.
We respect client privacy and adhere to standard data safety principles. Any personal contact details submitted via our contact forms or WhatsApp are used solely to communicate regarding inquiries and services.
09. Cancellation & Termination
- Monthly Retainers: Either party may cancel a monthly service retainer by providing at least 14 days' written notice prior to the next billing cycle.
- Immediate Termination: Surecomagency reserves the right to immediately terminate services if the Client engages in unlawful business practices, sells counterfeit goods, breaches ad platform policies, or engages in abusive conduct towards agency team members.
- Handover: Upon termination and settlement of all due invoices, the Agency will disconnect its management permissions and return full control of all client-owned assets.
10. Limitation of Liability
To the maximum extent permitted by applicable law, Surecomagency, its directors, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business interruption arising from:
- Third-party platform downtime, ad account bans, or policy enforcement actions by Meta, Google, Shopify, TikTok, or other networks.
- Errors, omissions, or downtime caused by client hosting providers, payment gateways, or shipping partners.
In all events, the Agency’s aggregate liability under any claim related to the services shall not exceed the total management fee received by Surecomagency from the Client during the one (1) month immediately preceding the event giving rise to liability.
11. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any legal disputes, claims, or proceedings arising out of or in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the competent courts in Jalandhar, Punjab, India.
12. Contact & Grievance Information
If you have any questions, clarifications, or grievances regarding these Terms & Conditions, please contact our legal and support desk: